PRIVACY POLICY

 
Last Updated: May 12, 2025
Effective Date: May 12, 2025
 
MEHADIA INFRAPROJECT PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, and registered under the applicable laws in India (hereinafter referred to as “” or “We” or “Us” or “Our”), considers your privacy to be of utmost importance. We appreciate that You entrust Us with Your Personal Information, which We undertake to protect in accordance with this Privacy Policy (“Privacy Policy”). In case of any queries or concerns about this Privacy Policy or our practices with regards to Your Personal Information, please contact us by sending an email at helpdesk@jovianleagues.net or info@jovianleagues.net
 

WHO WE ARE

 
EUROPA SPORTAINMENT GALAXY PRIVATE LIMITED Europa Sportainment Galaxy manages and operates the website, i.e.,  and corresponding mobile applications (collectively “Platform”) and shall be the data controller for Your information. When You visit the Platform, access certain games (each a “Game”) and use the content and gaming related services (collectively “Services”) provided therein, we appreciate that you are trusting us with your Personal Information. We hereby assure to use Your data in compliance with the applicable laws(s) in India, as may be updated or amended from time to time. By way of this Privacy Policy, we hereby try to elucidate all possible questions You might have in regards to this Platform, such as what information We collect, how We use it and what rights You have concerning it. If there are any terms in this Privacy Policy that You disagree with, kindly discontinue use of the Platform and any Services immediately.
 
By accessing the Platform and using our Services, you agree to our use of your Personal Information in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion. You also agree and consent to us by collecting, storing, processing, transferring, and sharing your Personal Information for the purposes as set out in this Privacy Policy.
 

WHAT INFORMATION DO WE COLLECT

 
We collect Personal Information when you access the Platform and avail the Services therein. “Personal Information” means any information relating to a natural person which is capable of identifying such a person. Such information We collect may include the following:
 
Personal and sensitive Personal Information provided by You. We collect name, age, gender, email addresses, phone numbers, mailing addresses, billing addresses, and other similar information when You create an account on the Platform, send Us feedback, avail Services, request customer support or otherwise communicate with Us. For the purpose of this policy, sensitive personal data, if any collected by us, have been considered as a part of Personal Information.
 
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. We request your explicit consent prior to storing any credit card or payment information. Such data is securely encrypted and processed by our authorized payment service providers, which are among the key options under consideration for future tie-ups, including Razorpay, Cashfree, Paytm, PayU, CCAvenue, PhonePe, Easebuzz, and Atom Paynetz. These providers are currently being evaluated, and as and when any of these tie-ups are confirmed, we will update this list accordingly. However, we assure you that any payment gateway we integrate, now or in the future, will be subject to rigorous security standards and privacy compliance. Each payment partner maintains its own privacy practices, and we strongly encourage you to review their respective Privacy Policies, which are available on their official websites. 
 
The information We collect depends on which of our Games or Services you use and how you use them.
 
We also automatically collect certain information when You visit, use or navigate the Platform using analytic tools [Google Analytics, Firebase Analytics, AppsFlyer, Adjust, Mixpanel, Amplitude, Clevertap, branch.io    and/or any other tools we e may determine from time to time. This information does not reveal Your specific identity (like Your name or contact information) but may include device and usage information, such as Your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when You use Our Platform and Services and other technical information. This information is primarily needed to maintain the security and operation of Our Platform, and for Our internal analytics and reporting purposes.
 
Like many businesses, We also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy:  https://europagaminggalaxy.com/cookie-policy
 
Other information that We collect includes:
 
Log and Usage Data. Log and usage data are Service-related, diagnostic, usage and performance information Our servers automatically collect when You access or use Our Platform, avail Services and/or play the games and which We record in log files. Depending on how You interact with Us, this log data may include Your IP address, device information, browser type and settings and information about Your activity in the Platform (such as the date/time stamps associated with Your usage, pages and games played, searches and other actions You take such as which features You use), Your preferences, such as your interests in certain categories of Games, the actions you take, the time and duration of your activity, device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
 
Device Data. We collect device data such as information about Your computer, phone, tablet or other devices You use to access the Platform. Depending on the device used, this device data may include information such as Your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system and system configuration information.
 
Location Data. We collect location data such as information about Your device’s location. For example, We may use GPS and other technologies to collect geolocation data that tells Us Your current location (based on Your IP address). 
 
HOW WE USE YOUR INFORMATION 
 
We use Personal Information collected via Our Platform for purposes based on legitimate business interests, the fulfilment of Our contract with You, compliance with Our legal obligations, and/or Your consent.
 
We use the information We collect or receive to:
 
Improve the Platform. We may use Your information to request feedback and to contact You about Your use of Our Platform. We may also use Your information to respond to Your inquiries and solve any potential issues You might have with the use of Our Platform and Services.
 
Provision and improvement of our Services. We may use Your information to enable you to use our Services including to create and manage your account as well as to restore your account if you ever lose access and avail the Services and play Games available on Our Platform.
 
Customer Communications. Your information may also be used to communicate with You in context of account activation, password management, provide technical support and respond to Your requests and to identify and correct any bugs/errors.
 
Personalization of your game experience. We may also use Your information to remember Your preferred Game settings, to show You Your preferred Games, recommend Games You may like based on Your preferences.
 
Marketing and analytics. Your information may be used to deliver (targeted and non-targeted) advertising in our Services, measure the effectiveness of advertising and send you marketing communications, informing your about new content and in-game offers.
 
Send administrative information to You. We may use Your Personal Information to send You newsletters, alerts, offers or promotions related to Our Platforms, new feature information, games, and/or information about changes to Our terms, conditions, and policies. 
 
Protect Our Platform. We may use Your information as part of Our efforts to keep Our Platform safe and secure (for example, for fraud monitoring, illegal behavior and prevention) and enforce Our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements.
 
Respond to legal requests and prevent harm. If We receive a legal request, We may need to inspect the data We hold to determine how to respond.
 
For other business purposes. We may use Your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns and to evaluate and improve Our Platform, Service, marketing and Your experience. This information will be used and stored in such a manner that it is not associated with individual end-users and does not include Personal Information. We will not use identifiable Personal Information without Your consent.
 

DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION

 
We only share information with Your consent, to comply with laws, to provide You with access to the Platform and Services, to protect Your rights, or to fulfill business obligations.
 
We may process or share Your data that We hold based on the following legal basis:
 
Consent: We may process Your data if You have given Us specific consent to use Your Personal Information for a specific purpose.
 
Performance of a Contract: Where We have entered into a contract with You, We may process Your Personal Information to fulfill the terms of Our contract. We may transfer Your Personal Information or other information collected, stored, processed by Us to any other entity or organization located in India or outside India only in case it is necessary for providing Services to You or if You have consented (at the time of collection of information) to the same. This may also include sharing of aggregated information with them in order for them to understand Our environment and consequently, provide You with better Services. While sharing Your Personal Information with third parties, adequate measures shall be taken to ensure that reasonable security practices are followed at the third party.
 
Legal Obligations: We may disclose Your information where We are legally required to do so in order to comply with applicable law(s), governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
 
Vital Interests: We may disclose Your information where We believe it is necessary to investigate, prevent, or take action regarding potential violations of Our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which We are involved.
 
More specifically, We may need to process Your data or share Your Personal Information with vendors and third-Party service providers. We may share Your data with third-party service providers, contractors or agents who perform Services for Us or on Our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services and customer service. We may allow selected third parties to use tracking technology on the Platform, which will enable them to collect data on Our behalf about how You interact with Our Platform over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, Games, pages or features, and better understand online activity. Unless described in this policy, We do not share, sell, rent or trade any of Your information with third parties for their promotional purposes. We have contracts in place with Our data processors, which are designed to help safeguard Your Personal Information. This means that they cannot do anything with Your Personal Information unless We have instructed them to do it. They will also not share Your Personal Information with any organization apart from Us. They also commit to protect the data they hold on Our behalf and to retain it for the period We instruct.
 
We only share and disclose Your information with the above third parties. We have categorized each party so that You may easily understand the purpose of Our data collection and processing practices. If We have processed Your data based on Your consent and You wish to revoke Your consent, please contact Us using the contact details provided in the section below titled “CONNECT WITH US”.
 

USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

 
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. At any time while You on Our Platform, if You do not wish to share such information, You may opt out of receiving the cookies from Our Platform by making appropriate changes to Your browser privacy settings. Specific information about how We use such technologies and how You can refuse certain cookies is set out in Our Cookie Policy: https:/jovianleagues.net cookie-policy 
 

DURATION OF RETAINING YOUR INFORMATION

 
We will only keep Your Personal Information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). 
 
When We have no ongoing legitimate business need to process Your Personal Information, We will either delete such information or, if this is not possible (for example, because Your Personal Information has been stored in backup archives), then We will securely store Your Personal Information and isolate it from any further processing until deletion is possible.
 

KEEPING YOUR INFORMATION SAFE

 
We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Information We process. 
 
However, despite Our safeguards and efforts to secure Your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat Our security, and improperly collect, access, steal, or modify Your information. 
 
Although We will do Our best to protect Your Personal Information, the transmission of Personal Information to and from Our Platform is at Your own risk. You should only access the Platform within a secure environment.
 

INFORMATION FROM MINORS

 
We do not knowingly collect data from or market to children under 18 years of age. By using the Platform, You represent that You are at least 18. If not, You shall not continue to use Our Platform.
 
If We learn that Personal Information from users less than 18 years of age has been collected, we will delete such data from Our records. 
 
If You become aware of any data, we may have collected from children under age 18, please contact Us at info@jovianleagues.net helpdesk@jovianleagues.net
 
 

MANAGING YOUR DATA

 
Based on the applicable laws of Your country, You may have the right to request access to the Personal Information We collect from You, change that information, or delete it in some circumstances. We have offered You complete transparency into the handling of Your information by Us in the following manner:
 
Communications Preferences: You can choose whether to receive newsletters, alerts, offers and promotions from Us. You may opt-out of receiving such newsletters, alerts, and promotions by following the instructions in those emails in which such newsletters, offers or alerts are sent (for example, You can unsubscribe the offers and promotions sent by email by clicking on unsubscribe button given in the email). If You opt-out of communications We may still send You administrative emails, such as those about Your payment acknowledgement receipts, Our ongoing business relations or change in this Policy.
 
Cookies: Most web browsers are set to accept cookies by default. If You prefer, You can usually adjust Your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of Our Services.
 
To request to review, update, or delete Your Personal Information, please contact Us at helpdesk@jovianleagues.net or Info@jovianleagues.net We will respond to Your request within seven (7) days
 

UPDATES

 
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If We make material changes to this Privacy Policy, We will provide more prominent notice by sending an email at the last email address You provided to Us. By continuing to access or use Our services after those changes become effective, You agree to be bound by the revised Privacy Policy. We encourage You to review this Privacy Policy frequently to be informed of how We are protecting Your information.
 

CONNECT WITH US

 
If You have any comments, questions or requests regarding this Privacy Policy, You can contact Us by email at helpdesk@jovianleagues.net Info@jovianleagues.net For assistance with any issues, concerns, or grievances related to the Platform or Services, including responsible gaming practices, please contact our customer support team through the channels described in the “Helpdesk” section of the Platform or email to helpdesk@jovianleagues.net We aim to resolve issues fairly and efficiently. If your concern remains unresolved, you may escalate it as directed on the Platform. 
 
If you need assistance or have any questions regarding our services, Privacy Policy, Cookie Policy, or any other inquiries, you can contact us through the following channels:
 

1. Email Support:

 
For general queries, concerns, or feedback, please reach out to us at:
support@jovianleagues.net
 
For privacy or data protection-related issues, you can email:
helpdesk@jovianleagues.net
 

2. Customer Support Hotline:

 
Our support team is available to assist you during business hours. For any inquiries or assistance, please reach out to us at +91-86578-63301 and we will respond to your request as promptly as possible. If you contact us outside of business hours, we will get back to you at the earliest opportunity during the next working day.
 

3. Helpdesk Portal:

 
For faster resolution of your issues, visit our Helpdesk Portal and submit a support request directly:
Helpdesk Portal: helpdesk@jovianleagues.net
 

 4. Social Media:

 
You can also reach us via our social media profiles:
Facebook: facebook.com/jovianleaguesTwitter: @jovianleagues
Instagram: @jovianleagues
 

5. Address:

 
For physical correspondence, you can reach us at:
Europa Sportainment Galaxy P. Ltd. 
12B, AWFIS, B Wing, Empire Tower, Reliable Tech Park, Gavate Wadi, MIDC, Airoli, Navi Mumbai, Maharashtra 400708 
Website: jovianleagues.net
 

Additional Information:

 
We aim to respond to all queries within 24-48 hours (excluding weekends and holidays). For any urgent issues or to escalate concerns, please specify your request in the email subject line or helpdesk ticket. 
 
Your privacy is important to us, and we take all inquiries seriously.